Technical Support

• Does the course work on all devices?
• Can I submit feedback?
• I lost my password. How do I reset it?
• I’m encountering other problems when using the website. What should I do?
• I’m having problems logging in. What should I do?
• Which web browser should I use?

Billing Support

• ★ How do I cancel my account?
• I just canceled my monthly billing. Will I lose access right away?
• I canceled my monthly billing 1 day after I was charged. Can I get a refund?
• How does recurring monthly billing work?
• Do you offer group discounts?
• How do I know when my account will expire?

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Academic & Course Support

• What’s different about this course compared to other online GREⓇ prep courses?
• Do you offer a GRE score guarantee?
• Are the problems in the Test Bank different from those in the Practice Bank?
• What’s different about this course compared to other online GMATⓇ prep courses?
• I’ve heard that the course is super-comprehensive. Will I be able to use it efficiently if I only have a short time period over which to study?
• Are the course tests computer adaptive?

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Private Tutoring Support

• Can I contact my tutor between sessions?
• How is private GMATⓇ tutoring conducted?
• Does private GMATⓇ tutoring come with a score guarantee?
• Is private tutoring offered for all sections of the GMATⓇ?