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Technical Support

  • Does the course work on all devices?
  • Can I submit feedback?
  • I lost my password. How do I reset it?
  • I’m encountering other problems when using the website. What should I do?
  • I’m having problems logging in. What should I do?
  • Which web browser should I use?

Billing Support

  • ★ How do I cancel my account?
  • I just canceled my monthly billing. Will I lose access right away?
  • I canceled my monthly billing 1 day after I was charged. Can I get a refund?
  • How does recurring monthly billing work?
  • Do you offer group discounts?
  • How do I know when my account will expire?
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Academic & Course Support

  • What’s different about this course compared to other online GREⓇ prep courses?
  • Do you offer a GRE score guarantee?
  • Are the problems in the Test Bank different from those in the Practice Bank?
  • What’s different about this course compared to other online GMATⓇ prep courses?
  • I’ve heard that the course is super-comprehensive. Will I be able to use it efficiently if I only have a short time period over which to study?
  • Are the course tests computer adaptive?
See all 10 articles

Private Tutoring Support

  • Can I contact my tutor between sessions?
  • How is private GMATⓇ tutoring conducted?
  • Does private GMATⓇ tutoring come with a score guarantee?
  • Is private tutoring offered for all sections of the GMATⓇ?
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